The client or the parent or legal guardian of a client may file a complaint if the client was a minor at the time services were provided. Speech-language pathologists (SLPs) may not file complaints using this process.

The SLP should refer the client or parent/guardian to the ABSCF complaint form. If an SLP believes there has been a violation, the client or parent/guardian must initiate the complaint.

The ABSCF complaint process only accepts complaints against speech-language pathologists who are current Board Certified Specialists in Fluency Disorders. View the BCS-SCF registry .

ABSCF does not address complaints related to insurance, fees, or billing matters.

Quality-of-care concerns that suggest a lack of specialty competence may be reviewed. Complaints are assessed based on the standards outlined in the ABSCF manual: Manual Standards .

Complaints must be related to services received within the past five (5) years.

Yes. Formal complaints must be shared with the clinician. Individuals filing a formal complaint must be willing to provide their name. Contact information will not be shared. If you have concerns about the process, please contact info@stutteringspecialists.org.

Complaints are reviewed by the Executive Board. The complainant will receive a response within 90 days of submission. Additional information may be requested, and the clinician may be contacted depending on the nature of the complaint.